The executive said the “infrastructure became overwhelmed” which then started a bug in the “backend service communications”. The goal was to “identify the source of the problem and get things back to normal”. The problem was the company’s highest priority so they “ began working around the clock”. He once again apologized “for the length of time it took” to restore the service. It’s a statement from David Baszucki, Founder and CEO. An official update was shared on Roblox’s website.
The team is still working to ensure everything will be back to normal. Officially, Roblox is back online everywhere.
Some regions were back online but incrementally. The team promised they were working to get things back online soon. The root cause and solution have been identified. The goal was to “get Roblox back up and running ASAP”. It’s an internal issue and they started working on the “ necessary engineering and maintenance work”. A couple of days later, the team said they already identified the cause.
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